Last updated: 31 August 2026
The short version
The books are digital files that reach you within seconds of paying. They cannot be returned, so all sales are final.
We do refund when something on our side went wrong. That list is below, and it is not a grudging list — if you paid us and did not get what you paid for, you get your money back.
Why there is no change-of-mind refund
A digital file cannot be handed back. Once it is downloaded you keep it, whatever happens next. That is why almost no one selling ebooks offers a change-of-mind refund, and we do not either.
So please buy deliberately. Every book has its full table of contents on its product page, along with a description of what it covers and a plain statement of what it is not. Read that before you buy rather than after.
If you are in the EU or the UK
You normally get fourteen days to change your mind about an online purchase. For instantly delivered digital content there is a lawful exception, and at checkout you are asked to tick a box agreeing to it.
That box confirms you want the files immediately and that you understand you give up your fourteen-day right by doing so. Once you tick it and we deliver, the right is gone. This is explained in full in section 6 of our Terms and Conditions.
If you did not tick that box, you were not able to complete the purchase, so this situation should not arise. If you believe it has, write to us and we will sort it out.
When we do refund
In each of these cases, email us and you will get your money back in full. No argument, no form.
- You were charged but received nothing. The payment went through and no order or download appeared.
- The file is broken. It will not open, it is corrupted, or pages are missing, and we cannot fix it for you.
- You were charged twice for the same book. We refund the duplicate.
- You bought a single book and then the collection within seven days. We refund the single book, so you are not paying for it twice. Just ask — this one is not automatic.
- We made a mistake. Wrong file, wrong price, wrong anything on our end.
If a link has simply stopped working or you have used up your five downloads, you do not need a refund and you should not ask for one. Email us and we will reissue it, usually the same day.
How to ask
Email emma@femalepsychologywithemma.com with:
- the email address you used to buy;
- your order number, if you have it to hand;
- what went wrong, in a sentence.
We aim to answer within two working days. Approved refunds go back to the card you paid with, and usually take five to ten working days to appear, depending on your bank. We cannot refund to a different card or account.
Before you contact your bank
If something is wrong, please write to us first.
Asking your bank to reverse the payment takes weeks, costs us the amount plus a fee, and in nearly every case the problem turns out to be a download link that needed resending — something we can do in a minute. Give us the chance to fix it.
If a claim is filed with your bank without contacting us, we will respond to it with the record of the purchase: the confirmation of the terms you agreed to at checkout, the delivery of the files, and the download activity on the account.
Your statutory rights
Nothing on this page takes away rights you have under the mandatory consumer law of the country you live in. Where such a right exists, it applies regardless of what is written here.